Will prices always remain the same?

Please be aware that prices may fluctuate at any time. While we will make every effort to notify existing clients of any price changes, we cannot guarantee effective communication in all cases.

Do you offer in person support?

Yes, we do require a $10 non-refundable booking deposit to reserve your seat. Additionally, our in-person support is available exclusively on Mondays and Fridays from 9am to 5pm at our location on 347 Jane St, conveniently situated north of Jane Station.

How are payments made?

We offer a wide range of payment options to suit your convenience:

For online payments, you can use Debit, Visa, Mastercard, American Express, Android Pay, E-Transfer, and Afterpay.

If you prefer to make in-person payments, we accept Debit, Visa, Mastercard, American Express, Google Pay, and cash..

Can you recommend a good phone for me?

Unfortunately, we are unable to provide specific recommendations on which device to purchase. However, we suggest consulting with a representative from your provider who can assist you in selecting a phone that suits your requirements.

Can you recommend a cellphone provider?

Since our expertise lies in instructing clients on utilizing their existing or newly acquired devices, it's essential for our clients to possess a device beforehand. Consequently, we do not have any affiliations with phone providers, and therefore, we are unable to offer recommendations in that regard. We suggest that our clients visit their local community mall or a standalone store of the provider they are interested in, allowing them to make the most informed decision tailored to their needs.

Do I have to book an appointment?

To ensure the provision of top-notch service and proper preparation for every class or individual lesson, it is imperative that all meetings be scheduled in advance. Booking is a mandatory prerequisite for this purpose.

Will this be a big class?

In order to offer more effective assistance, the class will have a limited number of students, ensuring smaller group sizes for better hands-on support. Depending on the level of individual attention needed, the class size will range from a minimum of 5 students to a maximum of 10.

Does the type of phone I'm using matter?

To provide you with the best possible assistance, we kindly request that you provide us with the type of phone you are currently using as it helps us tailor our solutions to your specific device. Your cooperation will enable us to offer you accurate and personalized support.

Do I need to have an email?

Yes, In order for your mobile device to receive important app updates, an email is required as it serves as a means of communication and notification for the updates.

What if I don't have an email?

Don't fret! You can create an email without any concerns at an affordable price. Check out our pricing page for more information.

Do you fix devices?

De-Age Tech is a company that specializes in providing comprehensive training to clients on how to effectively utilize their devices, ensuring they maximize their capabilities. However, we do not offer repair services for malfunctioning devices.

Do you offer a membership program?

Certainly! We offer a membership program that allows customers to enroll and enjoy promotions on a wide range of services.

What advantages does the membership program offer?

Certainly! We offer a membership program that allows customers to enroll and enjoy promotions on a wide range of services.

Does membership come with any associated fees or costs?

Certainly! We offer a membership program that allows customers to enroll and enjoy promotions on a wide range of services.

Do you offer a referral program?

At De-Age Tech, we provide a referral program exclusively for our registered members. Each member has the opportunity to refer up to twelve (12) friends or family members within a single calendar year. Please note that specific terms and conditions do apply.

Do the employees have training in this field?

De-Age Tech leverages its extensive 14-year telecommunication experience to effectively educate clients on maximizing the use of their phones.

How are the employees customer service skills?

De-Age tech leverages its impressive 17-year customer service experience to provide exceptional support to its clients, ensuring their needs are met with utmost professionalism and respect.

Are you hiring?

We regret to inform you that we do not currently have any job opportunities available. However, we encourage you to check back with us in the future as new positions may become available.

Is this an inclusive environment?

De-Age tech fosters an inclusive environment by embracing diversity and ensuring equal opportunities for all, regardless of age, gender, or background. We firmly stand against discrimination and prioritize creating a welcoming space for all clients, without any form of bias or exclusion.

Are you on site every week?

De-Age Tech agents are present at the location solely during confirmed classes. Therefore, despite the business hours being from 9am to 5pm on Mondays and Fridays, our availability for in-person assistance is dependent on the presence of booked classes. However, we will be accessible for virtual assistance regardless of the class schedule.

Why can't the stand alone services be offered in class?

While all stand-alone features can be covered in separate sessions, the primary focus of our paid hour-long class sessions is dedicated to group learning. Therefore, stand-alone features like email creation, software updates, and MFA will not be covered during the regular class times. It's important to note that phone updates, particularly for devices that have not been updated for an extended period, may require up to an hour and occasionally result in temporary phone unuseability. As a result, additional help sessions will be exclusively dedicated to teaching these stand-alone features